Field report — one record, three systems
Every tag,
documented
on the way down.
TAGRS is the platform behind three connected systems: TAGRS for graffiti tracking and removal, CityTipster for public 311 reporting, and HOTS for homeless outreach — one shared case record, wherever a report starts.
The platform
Three systems. One shared case record.
Whoever spots the problem — a city crew, a resident, or an outreach worker — the report lands in the same record, organized the same way.
TAGRS
Field crews and contractors photograph a tag once. TAGRS geotags it, builds the evidence packet, and routes the removal — with a record law enforcement can use.
For cities, removal contractors & law enforcement liaisons
CityTipster
Residents report what they see — a pothole, a tag, a downed sign, a concern about an encampment — straight from their phone, into the same case system the crews are working from.
For residents & community members
HOTS
Outreach teams log encampment locations, track contact history with individuals, and connect each case to the services already offered — so the next visit doesn't start from zero.
For outreach teams, social services & LE liaisons
Without a system
Right now, a city problem is a phone call, a text photo, and a hope.
- A resident calls about a pothole, a crew spots a tag, an outreach worker finds a new encampment — each one starts a different, disconnected process.
- Someone retypes the address into a spreadsheet — if they get to it that week.
- By the time it reaches the right department, there's no timestamp, no coordinates, no history. Just a note that might get lost.
- Repeat sites, hate symbols, and individuals already known to outreach get the same priority as everything else: none.
- Whoever spots it — a resident in CityTipster, a crew in TAGRS, an outreach worker in HOTS — opens the app, and the report carries GPS, time, and category automatically.
- The report routes itself to the right team: a removal contractor, a public works crew, or an outreach specialist.
- Every status change is logged with who, where, and when — across whichever system touched the case.
- Repeat addresses, flagged content, and known individuals surface on their own, ranked by priority.
The case lifecycle
Four stamps. One lifecycle. Three ways to start it.
Every report moves through the same stages, whether it came in through TAGRS, CityTipster, or HOTS.
Capture
A resident, a crew, or an outreach worker photographs the issue from CityTipster, TAGRS, or HOTS. Location, time, and category attach automatically — no manual entry.
ReportedRoute
The system assembles a record — photo, coordinates, case number — and sends it to the right team: public works, a contractor, an outreach specialist, or a law enforcement liaison.
RoutedDispatch
Crews and outreach workers receive a routed work order, with priority flags for repeat sites, hate symbols, or individuals already known to the system.
DispatchedResolve
A completion update closes the loop — a removal photo, a repair confirmation, a service connection. The case is stamped and stays in the record as long as your jurisdiction requires.
ResolvedFive roles, one record
Built so every team can share one file.
See every site, every neighborhood
Track volume, response time, and recurring locations across TAGRS, CityTipster, and HOTS — and show council exactly where the budget went.
Report it once, from your phone
Use CityTipster to flag a pothole, a tag, or a concern about an encampment — no account needed to start, and no chasing a callback to find out what happened.
Run a routed, verified job list
Turn a scatter of TAGRS addresses into a sequenced route your crews can actually run, with before-and-after photos attached to every stop.
Carry the history with you
HOTS keeps a contact history and service record for each site and individual, so the next outreach visit picks up where the last one left off.
Get a packet built for a case file
Receive evidence from TAGRS and location reports from HOTS that are already organized the way an investigation needs them.
Capabilities
What's actually in the system.
Geotagged photo capture
Every photo — from a TAGRS crew, a CityTipster resident, or a HOTS outreach worker — carries GPS coordinates, a timestamp, and a category the moment it's taken.
Chain-of-custody timeline
Reported, routed, dispatched, resolved — each step is logged with who acted and when, in an order nobody can edit.
One-tap LE export
Build a formatted evidence packet for a law enforcement liaison in one tap, ready to attach to an active investigation.
Crew & contractor routing
Open work orders sort into routes by zone and priority, whether it's a TAGRS removal job, a CityTipster pothole repair, or a HOTS outreach visit.
Hotspot & repeat-site mapping
See where tags, potholes, or encampments reappear, how fast each zone clears, and which sites need a longer-term fix instead of another visit.
Role-based access
City staff, contractors, residents, outreach workers, and law enforcement each see exactly what their role needs. HOTS records carry extra restrictions, given the sensitive nature of the data.
Why the record holds up
Built to be trusted by a courtroom, not just a dashboard.
Photos, locations, and status changes are written once and locked. Edits create a new entry on the timeline — they never overwrite the original.
Case study — Brackenridge County Public Works
"We used to find out about a problem because five different people called it in — a tag, a pothole, didn't matter. Now it's one case number whether it came in through CityTipster or one of our own crews, and I can tell council exactly how long it sat."— Dana Whitfield, Field Operations Manager
Request a demo
Walk through a real case, start to close.
Tell us a little about your agency, company, or organization, and we'll set up a walkthrough using a sample jurisdiction — across TAGRS, CityTipster, and HOTS, end to end.
Prefer email? Write to info@tagrs.net